Privacy Policy

Effective Date: January 2026

1. Who We Are

LoveHost ("we", "us") is a web hosting provider based in the United Kingdom. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

When you purchase services from us, we collect the following information:

• Personal Details: Name, address, email address, and phone number.
• Payment Information: We do not store full credit card numbers. Payments are processed via our secure third-party payment gateways (e.g., Stripe, PayPal).
• Technical Data: IP addresses, login data, and browser type when you use our website or control panel.

3. How We Use Your Data

We use your data strictly to:

• Process your orders and manage your hosting account.
• Register domain names on your behalf (which requires sharing data with registrars like Nominet or ICANN).
• Send you service notifications (e.g., renewal reminders, maintenance alerts).
• Comply with legal obligations (e.g., fraud prevention, tax records).

4. Data Sharing (Third Parties)

We do not sell your data. However, to provide our services, we share necessary data with trusted infrastructure providers:

• 20i Ltd: Our infrastructure partner who manages the physical servers and data centres.
• Domain Registrars: (e.g., Nominet) required to register a domain in your name.

5. Security

We use SSL encryption (https) for all communications. Your data is stored on secure servers located in the UK (unless you specifically choose a US data centre package).

6. Your Rights

Under GDPR, you have the right to request access to your data, request correction of errors, or request deletion (the "Right to be Forgotten"), provided we do not need to keep it for legal/tax reasons.

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To exercise these rights, please contact our Data Protection Officer at support@lovehost.net.